Case Study: The Nainital Bank Limited achieves streamlined mandate management with Nelito Systems Ltd.'s FinCraft™ Mandate Management Solution

Nainital Bank implements Nelito’s FinCraft™ Mandate Management System

The Nainital Bank Limited, a customer-centric bank with branches across five Indian states, needed to standardize and digitize its mandate process while supporting both debit and credit mandates. To meet regulatory requirements and improve grievance handling, the bank selected Nelito Systems Ltd.’s FinCraft™ Mandate Management System.

Nelito Systems Ltd. implemented the solution in just 7 days, using ISO 20022 messaging standards, host-to-host integration, and a Maker/Checker workflow. The result was easier operations through support for XML, .csv, and .txt files, lower processing time, reduced errors and customer grievances, and cost savings by leveraging existing CTS infrastructure.

The Nainital Bank Limited