Case Study: Terrascope streamlines survey reporting and automation with Neighbourhood

Terrascope saves 90% of manual survey reporting time with Neighbourhood

Terrascope Pte. Ltd., a carbon measurement SaaS company, faced a challenge with HubSpot's default survey reporting features, which lacked the advanced capabilities they needed. This limitation prevented them from gaining vital customer insights and automating their customer support strategy. They partnered with the vendor Neighbourhood to find a solution.

Neighbourhood implemented a custom solution using HubSpot's Custom Objects and automation workflows. This new system automated data collection, reporting, and customer tiering based on survey results. The solution delivered significant time savings for Terrascope, including a 90% reduction in time spent on manual data extraction and reporting and a 92% reduction in time spent filtering data for decision-making.

Terrascope Pte. Ltd