Case Study: Plungie Australia streamlines sales automation with Neighbourhood

Plungie Australia boosts lead-to-customer rate by 400% with Neighbourhood

Plungie Australia, a rapidly scaling pool solution company, was struggling with a convoluted and manual sales process that was hindering its growth. Their existing HubSpot setup was ineffective, leading to missed tasks, poor communication timing, and a lack of visibility into their sales pipeline. They engaged the vendor Neighbourhood to implement a streamlined and automated sales process using HubSpot.

Neighbourhood rebuilt Plungie's HubSpot CRM from the ground up, mapping their customer journey and implementing sophisticated automation for payment scheduling, deal progression, and equipment fulfillment. This solution created a seamless flow between marketing, sales, and service. The results were a 400% increase in lead-to-customer conversion rate and a 49% increase in opportunity conversion rate, empowering the sales team and providing a consistent customer experience.

Plungie Australia