Case Study: On Top Roofing Solutions achieves 87% faster response times with Neighbourhood

On Top Roofing Solutions cuts response times 87% with Neighbourhood

On Top Roofing Solutions, a forward-thinking Australian roofing contractor, faced significant customer experience challenges due to their fragmented use of the HubSpot platform. With seven disconnected ticket pipelines and siloed hubs, they were experiencing inconsistent communication, lengthy response times, and customer dissatisfaction. They engaged vendor Neighbourhood for a comprehensive HubSpot optimisation and support project to unify their operations and transform their customer experience.

Neighbourhood implemented a strategic integration of HubSpot's Sales and Service Hubs, creating a unified ecosystem with advanced automations and a seamless data flow. The solution eliminated information silos and streamlined processes, resulting in a 50% reduction in manual tasks and 87% faster response times. This transformation saved the company 416 hours annually and increased their quote-to-job conversion rate by 30%, positioning them as a customer experience leader in their market.

On Top Roofing Solutions