Case Study: Gro Clinics unifies its prescription-subscription business in HubSpot with Neighbourhood

Gro Clinics secures $116K in subscription revenue with Neighbourhood

The customer, Gro Clinics, faced the challenge of running its prescription subscription business across four disconnected systems: Shopify, Stripe, Zenoti, and a pharmacy. This fragmented setup prevented a single view of the patient journey, made reliable automation impossible, and became urgent when a critical payment security upgrade was needed to secure $116K in monthly revenue. They partnered with vendor Neighbourhood to consolidate their operations natively into HubSpot.

Neighbourhood built a custom HubSpot solution to replace the Shopify checkout with a native one, creating a single patient record that unified all data. The implementation was completed live with no downtime, securing the monthly revenue. Results included a 78% conversion rate from consult to subscription and the correction of 17,000 out-of-sync records. The project provided Gro Clinics with an AI-ready data foundation and end-to-end automation.

Gro Clinics