Case Study: Australian Tourism Data Warehouse streamlines data, reporting, and support with Neighbourhood

Australian Tourism Data Warehouse saves 10% of admin time with Neighbourhood

The Australian Tourism Data Warehouse (ATDW) faced the challenge of consolidating over 20 years of data from multiple legacy platforms into a single, accessible system. They needed a new CRM to optimize internal processes, improve reporting, and provide marketing tools for their users. Neighbourhood was engaged to provide a HubSpot onboarding and support solution to address these data unification and operational needs.

Neighbourhood implemented a comprehensive HubSpot solution, which included a major data migration, the creation of custom objects and automated workflows, and extensive training. This provided ATDW with a unified platform for operations and detailed, customized reporting. The results included an estimated 10% saving in internal admin time, the creation of 246 custom reports, and over 1,500 support conversations handled through new service tools.

Australian Tourism Data Warehouse (atdw)