Case Study: Hyatt Regency Chicago achieves streamlined wayfinding and real-time guest updates with NEC Display Solutions

Hyatt Regency Chicago makes NEC displays its guests of honor

Hyatt Regency Chicago, a property with 2,019 guest rooms and 228,000 sq. ft. of meeting space that hosts more than one million visitors annually, needed a faster, more flexible way to direct attendees and communicate last‑minute meeting changes than costly printed signage. The hotel selected NEC Display Solutions’ large‑screen systems — deploying 40" MultiSync LCD4010 and 32" (31.5" VIS) MultiSync LCD3210 displays together with Omnivex content software and RFID wayfinding — to solve that challenge.

NEC Display Solutions’ installation (implemented via AVT Communiqué) included 45 of the 40" MultiSync LCD4010s and 10 of the 32" LCD3210s, with Omnivex software and RFID personalization to show on‑the‑fly meeting agendas, weather/flight info and targeted advertising. The solution streamlined communications across more than 1,600 annual events, personalized attendee wayfinding, generated new advertising revenue, and — according to hotel and integrator feedback — has operated reliably with no technical failures while noticeably improving the guest experience.

Hyatt Regency Chicago

Patrick Donelly

General Manager