Case Study: Kin Insurance remotely assesses 40,000 locations after disaster with Nearmap

Kin Insurance remotely assesses 40,000 locations after disaster with Nearmap

Kin Insurance, a technology-driven home insurance carrier, faced the challenge of optimizing the customer experience and providing efficient support in catastrophe-prone areas. They needed to move beyond a one-size-fits-all automated approach to offer a more human touch while still leveraging technology. To address this, they turned to vendor Nearmap and its aerial imagery to innovate their data and analytics processes.

The solution implemented by Nearmap provided Kin with a visual source of truth. Using Nearmap ImpactResponse imagery after Hurricane Ian, Kin was able to remotely inspect 40,000 insured locations, bypassing the need for on-site adjusters for every claim. This allowed them to quickly initiate the claims process and provide support for more than 50% of total claimants within the first five days of recovery, saving significant time and resources while greatly expediting customer aid.

Kin Insurance