Case Study: a global telecommunications giant transforms data analytics with NearForm

Global Telecommunications Giant reduces load time by 83% with NearForm

The global telecommunications giant faced the challenge of transforming its data analytics to better visualize and interact with complex high-speed internet data, addressing strategic, infrastructural, and customer service challenges. NearForm was engaged to design and build its flagship product suite, ISP Customer Analytics (ICA), a versatile digital workspace.

NearForm implemented a user-centered design and a systems thinking approach to create ICA, which featured a map-based interface and advanced tooling for data analysis. The solution resulted in a 83% reduction in data load times and a design system of over 500 rebuilt components, which accelerated innovation, reduced development time, and solidified the client's position as a technology leader.