Case Study: Salad and Go improves restaurant operations and guest experiences with NCR Voyix

Salad and Go cuts support tickets by 120 per month with NCR Voyix

Salad and Go, a drive-thru salad restaurant chain, faced operational challenges stemming from its rapid expansion. Their internal service desk was overwhelmed by the high volume of calls from their many locations, leading to technical disruptions that impacted both staff and guests. To address these issues, Salad and Go turned to NCR Voyix for its wall-to-wall managed services to gain a single point of contact for support.

NCR Voyix implemented its comprehensive service desk and digital signage solutions. This partnership resulted in a significant reduction of support tickets by approximately 120 per month and exceeded service level agreements with an average call response time of 36 seconds. The measurable improvements in uptime and operations allowed Salad and Go to refocus its team on strategic growth and enhance the guest experience, solidifying NCR Voyix as a key partner.

Salad and Go