Case Study: JINYA Ramen Bar boosts online order efficiency with NCR Aloha Essentials

JINYA Ramen Bar - Customer Case Study

JINYA Ramen Bar, a restaurant chain with over 40 locations, needed to urgently improve its online ordering capabilities and solve operational inefficiencies to handle a surge in demand for contactless service during the 2020 pandemic. The challenge was to stop sales from going through third-party services and prevent losing customers to competitors. They turned to NCR Voyix and its channel partner for a solution.

NCR Voyix implemented its Aloha Essentials platform, which provided a POS and restaurant management system with integrated online ordering and mobile payments. This solution allowed for seamless service, easy menu updates, and better management oversight. The results included faster order fulfillment, increased customer satisfaction, and significant cost savings, amounting to hundreds of dollars per month at each location.

JINYA Ramen Bar

Justin Bartek

Director of Marketing