Case Study: The Trade Hotel increases table turns with Aloha OrderPay from NCR Voyix

How Aloha OrderPay increased The Trade’s table turns by 30% with mobile POS

The Trade Hotel, a four-star hotel in Milwaukee, faced significant challenges in its dining operations, particularly on busy nights following events at the adjacent Fiserv Forum. High customer demand led to long wait times, guest walkouts, and strained staff. To solve these efficiency problems, the hotel turned to vendor NCR Voyix and its Aloha OrderPay mobile POS solution.

By implementing NCR Voyix's Aloha OrderPay, staff were equipped with handheld devices to take orders and process payments tableside. This mobile solution sped up service, reduced wait times, and streamlined operations across the hotel's restaurants and room service. The results were substantial: a 50% reduction in revenue loss from walkouts, a 30% increase in table turns, and a 10% reduction in daily staffing needs, allowing the hotel to capture more revenue and improve the guest experience.

The Trade Hotel

Alex Shubert

Director of Food and Beverage