Case Study: Tinker Federal Credit Union (TFCU) achieves centralized, exam-ready vendor management with Ncontracts

Mastering multi-tasking with an efficient approach to vendor management

Tinker Federal Credit Union (TFCU), a $3.5 billion‑asset credit union, needed a way to centralize vendor management, keep contracts and due‑diligence documents current and exam‑ready, and give business owners the tools to oversee their vendors. To meet these needs, TFCU implemented Ncontracts’ solutions—including Ncontracts Manager and Nvendor—to support vendor onboarding, contract storage, monitoring and risk assessments.

Ncontracts centralized all contracts and documents, provided custom automated alerts and upcoming‑renewal reminders, and outsourced collection of vendor due‑diligence, freeing vendor management coordinator Melody Beck to focus on higher‑value tasks. The result: increased efficiency and time savings, smoother exam preparation (examiners could quickly view documentation), better collaboration across legal, compliance and business owners, and proactive vendor monitoring—with further owner self‑service workflows planned and continued support from Ncontracts.

Tinker Federal Credit Union (TFCU)

Melody Beck

Vendor Management Coordinator