Case Study: Large $1.5B Credit Union manages 200 vendors and 300 contracts in 1 hour/week with Ncontracts' Nvendor

Large Credit Union Company - Customer Case Study

Large Credit Union Company, a $1.5 billion‑asset credit union, struggled with manual, decentralized vendor and contract management—no holistic view of due diligence, inconsistent processes, and heavy staff burden (one employee spending half her time on 30–40 vendors; ~20 hours/week overall). Seeking a scalable, standardized solution, they selected Ncontracts and implemented its Nvendor service and Ncontracts Manager to centralize contracts, due diligence, and vendor risk workflows.

Ncontracts deployed Nvendor and Ncontracts Manager to collect and analyze documents (with attorney review), centralize records, automate alerts and renewals, and provide cybermonitoring and reporting. The credit union reduced monitoring to about 1 hour/week while covering roughly 200 vendors and 300 contracts, detected a vendor breach 2–3 weeks earlier via Nvendor alerts, strengthened contracts with SLAs, improved vendor performance, and gained reliable, data‑driven oversight.