Case Study: Direct Federal Credit Union achieves 50–80% faster compliance research and improved exam readiness with Ncontracts’ Ncomply

Direct Federal Credit Union Cuts Compliance Research Time in Half with Ncontracts’ Ncomply

Direct Federal Credit Union, a $13.8 billion institution in Needham, MA, faced fragmented compliance documents, slow regulatory research (taking 3–20 hours), decentralized task ownership, and difficulty proving compliance during exams. Devon Lyon struggled with spreadsheets, emails, and scattered Excel files that made tracking versions and prompting staff time-consuming and error-prone until they evaluated Ncontracts’ Ncomply.

Ncontracts’ Ncomply centralized policies, automated reminders, provided turnkey regulatory research and dashboards, and enabled self-service for departments. As a result, Direct Federal cut compliance research time by 50–80% (hours to minutes), reduced day-to-day compliance time by about 20%, answered management questions in as little as 12 minutes, improved accountability and exam readiness, and established a single source of truth for compliance documentation.

Direct Federal Credit Union

Devon Lyon

VP Strategic Research & Management