Case Study: Yorkshire Building Society achieves rapid digitisation and productivity gains with nCino

Yorkshire Building Society - Customer Case Study

Yorkshire Building Society (YBS), headquartered in Bradford with £42 billion in assets and more than 3.1 million members, became an nCino customer in 2017. Faced with paper-heavy processes and rising customer expectations, YBS needed a fast, end-to-end digital banking solution that could be implemented quickly and scale to support future growth.

nCino’s cloud-based platform was deployed in record time, eliminating most paper-based workflows and delivering immediate improvements to business activity and productivity. Staff gained more time for customer engagement—allowing YBS to do more business with the same headcount—while the society established a scalable, digitised foundation for continued growth.

Yorkshire Building Society

Iain Bradshaw

National Commercial Sales Manager