Case Study: Westfield Bank achieves faster loan decisions and streamlined digital workflows with nCino Bank Operating System

Westfield - Customer Case Study

Westfield Bank, a community bank headquartered in Westfield Center, Ohio with $1.37 billion in assets, sought to streamline its commercial banking operations, eliminate siloed data, and accelerate its digital transformation to deliver more seamless and efficient customer service. The bank became an nCino customer in 2019 to address these challenges.

Partnering with enforce Consulting, Westfield implemented the nCino Bank Operating System — a single cloud-based platform that automates processes and integrates digital workflows. The solution removed disparate systems, provided full visibility into the loan lifecycle, reduced loan decision times, and improved the overall customer experience.

Westfield Bank

Matt Berthold

Executive Vice President and Chief Operating Officer