Case Study: West Monroe Partners achieves 45% commercial loan growth and improved operational transparency with the nCino Bank Operating System

West Monroe Partners - Customer Case Study

West Monroe Partners is a Chicago-based business and technology consulting firm that helps banks and credit unions with strategy, operations, analytics and customer experience. Facing a flat-rate environment, regulatory pressure, changing customer behavior and increasing competition, West Monroe needed a banking-specific, scalable technology partner and identified nCino—built on the Salesforce/Force.com platform—to fill that gap while preserving its client-first implementation principles.

By implementing the nCino Bank Operating System, West Monroe delivered an integrated solution (loan origination, account opening, document management, CRM, BI, workflow, portfolio and risk tools) that sped deployments and increased ROI. The partnership drove measurable outcomes—including over 45% commercial loan growth for a client, a true 360° customer view, improved operational transparency and customer experience—and has expanded into enterprise banking and treasury management initiatives.

West Monroe Partners

Corey Coscioni

Director of Strategic Alliances