Case Study: Texas Farm Credit achieves record $400M in loans and streamlined digital lending with nCino

Texas Farm Credit - Customer Case Study

Texas Farm Credit is a $1.5 billion agricultural lending cooperative headquartered in Robstown, TX, serving 100 Texas counties from 23 branches. Faced with nine aging, disjointed systems, slow onboarding and training, duplicative data entry, paper files, regulatory requirements and a need to scale and improve customer experience, the cooperative sought a single, compliant end-to-end digital loan operating system.

In February 2020 TFC implemented nCino’s cloud-based Bank Operating System (Commercial Banking Solution, Customer Portal and Online Applications), which enabled remote work, paperless processes and unified workflows. The switch reduced systems from nine to one, cut training to 1–2 weeks, achieved 93% employee favorability at 90 days, processed 2,000+ servicing actions and closed a record $400 million in loans in the first nine months, while improving customer engagement and operational visibility.

Texas Farm Credit

Mark Miller

CEO and President