Case Study: South Bay Credit Union achieves faster, compliant high-risk account opening with nCino

South Bay Credit Union Automates High-Risk Business Account Opening with nCino

South Bay Credit Union, a community-focused credit union in Los Angeles County, launched a compliance-centric cannabis banking program and needed a way to open high-risk business accounts quickly without sacrificing security or member experience. The challenge was to streamline onboarding for complex businesses, handle more documents and entities, and keep the process compliant as account volumes grew. To meet this need, South Bay Credit Union turned to nCino and its Commercial Onboarding and Account Opening solution.

With nCino, South Bay Credit Union automated and streamlined its business account opening workflow, allowing staff to review more prospective accounts with the same resources and spend less time on manual document checks. The result was a 50% increase in accounts opened per month and a 55% reduction in time to open accounts on average, significantly improving BSA team efficiency and member service.

South Bay Credit Union

Frank Espinoza

Chief Risk Officer