Case Study: KeyBank achieves faster loan processing and streamlined operations with nCino

KeyBank - Customer Case Study

KeyBank, a Top 20 U.S. bank headquartered in Cleveland with $144.5 billion in assets and more than 1,100 branches across 15 states, faced rising customer expectations and competitive pressure that exposed slow, manual processes and information silos—particularly in commercial lending. The bank needed an end-to-end digital platform to speed service, automate repetitive work, provide a single view of the customer, support electronic document collection, and enable more collaborative, future-ready teams.

KeyBank implemented the nCino Bank Operating System (live starting in 2016), combining configurable workflows with CRM integration and real‑time reporting. The solution streamlined and automated loan processes, improved time to close and speed to market, increased transparency with a 360° customer view, fostered cross‑business collaboration, and delivered measurable efficiency and customer‑service improvements as the bank expands nCino across business lines.

KeyBank

Amy Brady

Chief Financial Officer, Executive Vice President Technology & Operations Executive