Case Study: Genesee Regional Bank achieves a single‑sign‑on, faster digital mortgage experience with nCino Mortgage Suite

Journey to a single sign-on homebuying experience

Genesee Regional Bank (GRB) is a Rochester, NY community bank founded in 1996 that rapidly grew its residential mortgage business and relies heavily on real‑estate agent referrals. As mortgage volume and expectations rose, GRB found its existing online application and tech stack were not user‑friendly or realtor‑friendly and needed a modern, integrated single sign‑on platform to scale and support referral partners.

GRB implemented the nCino Mortgage Suite (fully integrated in two months), white‑labeling the app as GRB Mobile Express and giving loan officers, borrowers and real‑estate partners a single portal with role‑specific tools and centralized integrations. The result: big time savings for loan officers, a move toward a single‑phase application, streamlined processing and post‑closing, widespread hybrid eClosings that shortened most closings to 15–20 minutes, and stronger referral and partner engagement.

Genesee Regional Bank

Joe Leone

Mortgage Operations Manager