Case Study: Idaho Central Credit Union achieves streamlined business account onboarding and rapid growth with nCino

Idaho Central Credit Union Finds Growth in the Business Banking Space with nCino

Idaho Central Credit Union (ICCU), an $8.9B cooperative based in Chubbuck, Idaho, expanded into business lending and deposits but found its growth hampered by siloed systems, manual spreadsheets and inconsistent account-opening processes that created poor visibility and a clunky member experience.

ICCU implemented the nCino Bank Operating System, including Business Deposit Account Opening and PPP solutions, consolidating workflows on a single cloud platform. The change increased cross‑department transparency, streamlined onboarding (saving about 32 hours per month in auditing), and supported growth—adding 1,700 new business member accounts with a faster, more consistent experience.

Idaho Central Credit Union

Lance Hatzenbeller

Senior Vice President of Commercial Services