Case Study: PeoplesBank achieves rapid small-business loan approvals and scalable growth with nCino

How PeoplesBank is Implementing nCino to Serve its Small Business Customers

PeoplesBank, a $1.3 billion community bank headquartered in York, PA, led by Amy Doll (SVP and Chief Commercial Banking & Lending Officer), needed to transform its small-business lending to reduce repetitive data entry, improve end-to-end processes, deliver approvals within one business day, and scale loan volume without adding support staff.

PeoplesBank implemented the nCino Bank Operating System and Small Business Solution—using online applications, prebuilt templates and automated decisioning to eliminate duplicate entry and prescore credit. In six months the bank shortened qualification from 5.6 to 1.5 days, credit review from 3.7 to 0.79 days, and approvals from 3.05 to 0.07 days, delivering faster decisions, higher-quality credit data and greater scalability.

PeoplesBank

Amy Doll

Senior Vice President, Chief Commercial Banking & Lending Officer