Case Study: Allied Irish Banks (AIB) modernises lending and improves efficiency with nCino

How AIB is Modernising Lending, Improving Customer Satisfaction, and Driving Operational Efficiency with nCino

Allied Irish Banks (AIB), one of Ireland’s leading banks with 3.3 million customers, needed to modernise its lending process and reduce lengthy delays that were hurting customer satisfaction and causing loan drop-offs. Working with nCino and its platform for credit origination and management, AIB set out to improve lending across Asset Finance, SME, Corporate, and ESG areas.

nCino helped AIB streamline its loan journey with digital document handling and auto-decisioning, making the process faster and more efficient. The results included a 24% reduction in drop-off rates, funds reaching customer accounts in as little as 17 minutes, 94% of customers using DocuSign, and about 74% of loans going through auto decisioning. Since adopting nCino, AIB has also lent over €2 billion and is expanding the platform across more parts of the bank.

Allied Irish Banks

Andrew McFarlane

Chief Operating Officer