Case Study: First Federal Savings Bank achieves faster approvals, system consolidation and cost savings with nCino

How a community bank saved money by self-configuring nCino and leveraged the capabilities of a worldwide fintech company to best suit its needs

First Federal Savings Bank (FFSB), a $429M community bank in Evansville, IN, needed to move beyond a legacy system that only handled underwriting and approvals. The bank wanted a more paperless, consolidated platform that a local system administrator could configure, fit its workflows, and remain budget-friendly while delivering a modern digital experience for staff and customers.

FFSB adopted the nCino Bank Operating System on the Salesforce Platform and used features like Document Manager, Customer Portal, Spreads, and Treasury Management Sales & Onboarding, learning to self-configure many capabilities with nCino support and community resources. The result was less rekeying and faster decisions: loans booked increased 67% (2016–2018), approval time fell 70%, and time from qualified to booked dropped 31%.

First Federal Savings Bank

Kashona Dotson

AVP of Commercial Lending