Case Study: Gulf Coast Bank & Trust achieves faster, streamlined loan processing and improved customer experience with nCino

Gulf Coast Bank & Trust - Customer Case Study

Gulf Coast Bank & Trust, a $1.6 billion community bank headquartered in New Orleans, saw rapid post‑Katrina loan growth that exposed the limits of its paper‑based and siloed systems. An in‑house workflow helped instill a digital culture but lacked end‑to‑end integration, visibility and scalability, creating bottlenecks and manual work that threatened service levels.

The bank implemented the cloud‑based nCino Bank Operating System in 120 days and achieved rapid adoption within 45–90 days. Centralizing lending functions and automating workflows delivered faster turn times, better customer interactions via mobile and portal tools, real‑time reporting and improved compliance—boosting productivity without adding staff and providing a scalable platform for future growth.

Gulf Coast Bank & Trust

Jack Finn

Senior Vice President and Senior Credit Officer