nCino
75 Case Studies
Case Study: Member Business Financial Services achieves rapid PPP lending — 2,500 loans and $145M funded with nCino
A nCino Case Study
Business lending CUSO supports credit union members during COVID-19 with help from nCino
Member Business Financial Services (MBFS) is a Credit Union Service Organization jointly owned by 13 credit unions that helps credit unions optimize business lending and currently serves 70+ credit unions. When the CARES Act launched the Paycheck Protection Program (PPP) in spring 2020, demand for small-business loans surged and threatened to overwhelm credit unions’ operational capacity with long turnaround times and manual processes.
MBFS leveraged the nCino Bank Operating System — including an E‑Tran integration, member portal, PPP workflow, document manager and SBA form automation — to digitize origination, document collection and review. The platform enabled applicants to complete submissions in about 15 minutes and, within roughly three weeks, MBFS underwrote and approved 2,500 PPP loans totaling $145M, supporting 40 credit unions (with 40% of approved loans under $20,000).
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Member Business Financial Services
Mark Ritter
President and CEO