Case Study: Altra Federal Credit Union achieves faster, mobile-first home financing and streamlined mortgage operations with nCino’s Mortgage Suite

Altra Federal Credit Union Transforms Home Financing for Members and Employees with nCino’s Mortgage Suite

Altra Federal Credit Union, a $2.3B, member-owned institution serving 134,000 members across 18 branches, needed a mobile-first mortgage point-of-sale and modern closing capabilities to give members greater transparency and LOs better pipeline visibility, while automating workflows and staying within budget.

Altra implemented nCino’s mortgage suite—branded mobile app POS, seamless Encompass integration, hybrid and full eClosings with RON, mortgage BI scorecards, and incentive compensation management—resulting in faster, more transparent closings (agents report many eClosings take ~10 minutes), improved LO productivity and performance visibility, reduced manual payroll work, and a smoother digital homebuying experience for members and partners.

Altra Federal Credit Union

Craig Sacia

Senior Vice President, Lending