Case Study: 1st Community Federal Credit Union achieves faster decisions and greater efficiency with nCino

1st Community FCU Achieves Greater Efficiency and Faster Decisions with nCino

1st Community Federal Credit Union, a $362 million asset credit union serving more than 21,000 members across West Texas, needed a more efficient way to support its small commercial and small business lending team. With only one loan officer, two to three loan processors, and one credit analyst, the credit union wanted to standardize financial spreading, improve reporting and tracking, and speed up loan decisions. It turned to nCino and the nCino Cloud Banking Platform, including Commercial LOS, Automated Spreading, and Customer Portal.

nCino helped 1st Community automate financial statement spreading with AI, ML, and OCR, reduce paper files, streamline underwriting, and improve reporting for examiners and auditors. The results were significant: spreading complex statements now takes 30 to 45 minutes instead of three to four hours, commercial loan portfolio growth reached 25%, and the credit union can do more with fewer staff while accelerating time to close. nCino also enabled faster, more consistent credit decisions and improved throughput across loan applications.

1st Community Federal Credit Union

Drew Schmid

EVP Special Projects