Case Study: First Community Credit Union achieves greater efficiency and faster decisions with nCino

1st Community FCU Achieves Greater Efficiency and Faster Decisions with nCino

First Community Credit Union, a $362 million-asset credit union serving more than 21,000 members, needed to improve efficiency in its small commercial and small business lending team. With limited staff, a relatively new credit analyst, and a need for standardized spreading, stronger reporting, and faster loan decisions, the credit union turned to nCino and its commercial loan origination system to better support underwriting, tracking, and portfolio management.

nCino implemented the Commercial LOS with Automated Spreading, Customer Portal, and a pilot of Online Loan Application and Auto Decisioning, helping First Community replace paper files, streamline document collection, and speed up credit analysis. With nCino, spreading complex financial statements now takes 30 to 45 minutes instead of three to four hours, the commercial loan portfolio grew 25%, exam reporting became immediate, and staff can do more with fewer people while closing loans faster.

First Community Credit Union

Mario Goncalves

Vice President of Commercial Lending