Case Study: Granite Gear achieves 99.9% fewer inventory issues and 25% higher order value with nChannel

Granite Gear resolves 99.9% of inventory issues with nChannel

Granite Gear, an outdoor retailer, faced significant inventory management challenges due to a disconnect between their Magento eCommerce site and their Microsoft Dynamics GP ERP system. This required manual data entry, leading to errors, overselling, and poor customer satisfaction. They sought a solution to integrate these platforms and turned to the vendor nChannel for help.

nChannel implemented its integration solution to sync data between Magento and Microsoft Dynamics GP in real-time. This automation resolved 99.9% of inventory issues, eliminated manual entry, and allowed the team to focus on growth. As a result, Granite Gear increased its average order value by 25% and created a leaner, more efficient team dynamic.

Granite Gear