Case Study: Goedeker’s reduces delivery time and improves customer satisfaction with nChannel

Goedeker’s cuts manual verification from 15 hours to zero with nChannel

Goedeker's, a family-run multichannel retailer, faced a major operational challenge. Their Magento ecommerce platform and Microsoft Dynamics GP ERP system could not communicate, forcing staff to spend over 15 hours per week manually verifying and reconciling order data. This process was error-prone, leading to shipping mistakes and delayed deliveries that hampered their customer service philosophy.

The vendor nChannel implemented its platform to integrate Magento and Microsoft Dynamics GP. This solution automated data flow, eliminating manual verification and ensuring accurate, real-time inventory and order updates. As a result, Goedeker's cut delivery time by 25%, improved customer satisfaction ratings from the high 3s to 4.6 out of 5, and achieved 25% year-over-year revenue growth. nChannel enabled the retailer to become error-free and super-efficient.

Goedeker’s