Case Study: Insurance software provider achieves scalable, streamlined escrow onboarding and stronger business continuity with NCC Group

Insurance Software Provider - Customer Case Study

Insurance Software Provider, a vendor of off‑the‑shelf insurance sector applications, faced rapidly growing demand for escrow protection but was managing source‑code deposits and testing on an ad‑hoc basis. Each new escrow agreement required time‑consuming legal review, deposits were unstructured, testing expectations varied by client, and the approach was not scalable — putting business continuity and customer service at risk. They engaged NCC Group for a more robust escrow solution.

NCC Group assigned a dedicated Partner Manager and used its in‑house technical and legal teams to implement a multi‑licensee escrow framework, add a standard escrow clause to the provider’s license, and define a master deposit schedule and verification scope. The result was a streamlined, consistent onboarding process that removed the need for repeated bespoke legal negotiations, reduced internal workload and testing overhead, and delivered a scalable, proactive approach to risk mitigation and business continuity.