Case Study: Leading US Bank achieves business continuity after software vendor failure with NCC Group escrow verification

How NCC Group helped a leading US bank ensure business continuity following software vendor failure

Leading US Bank invested $15 million in a new CRM to better understand and manage customer relationships, and grew increasingly dependent on the application. To ensure business continuity if the software vendor became unavailable, the bank engaged NCC Group for escrow protection and an Entry Level Verification to test that the source code could be rebuilt and securely held.

NCC Group performed on-site verification, documented the application environment and build processes, and stored the final report with the escrow deposit; when the software vendor went into administration the bank invoked the escrow and NCC Group released the source code and build reports. With those deliverables the bank appointed an alternative provider and continued supporting the mission‑critical CRM, minimising disruption to customers and protecting the $15 million investment; the bank now plans regular deposits and repeat verification testing.