Case Study: HydroChemPSC achieves four- to five-nines uptime and faster, more reliable IT with Navisite Managed Hosting

Finding a New IT Provider to Boost Reliability

PSC is a leading provider of specialty maintenance services and technology solutions for the U.S. energy infrastructure. The company was struggling with an expensive, unreliable legacy managed-hosting vendor—frequent outages, poor support (exposed by a virus outbreak), and concern about the cost of transitioning to a new provider.

PSC moved key systems to Navisite—Managed Hosting, Managed Oracle Applications, Managed Exchange, NaviCloud Self-Service and Managed Cloud, and Database Hosting—with transition costs spread over the contract to reduce up-front CapEx. The result: faster, more current and highly reliable systems (availability in the four- to five-nines range), fewer help-desk calls, granular billing visibility, and responsive NOC and account support; in 30+ months PSC recorded only a single 20-minute intermittent email outage.

HydroChemPSC

Lloyd Dawson

Vice President of IT