Case Study: Seabrook recovers $675K+ in lost revenue and increases bookings with NAVIS Narrowcast

What Started as a $9,000 Savings Ended Up Costing $1,360,000

Seabrook Cottage Rentals, a 180‑unit vacation rental company, tried to cut costs by switching away from NAVIS Narrowcast™ to a low‑cost startup that promised the same capabilities for 22% less. The substitute failed to deliver — dropped calls, poor sound quality, weekly server outages, no PMS integration and missed guest follow‑ups — which Seabrook attributes to a $1,360,000 revenue loss in 2016.

Seabrook quickly returned to NAVIS Narrowcast™ (Navis) and saw rapid improvement: agents’ reservation booking rates increased by 18%, outbound‑call revenue nearly doubled, and the company is on track to recoup more than $675,000 of the 2016 shortfall, demonstrating Navis’ measurable impact on performance and profitability.

Seabrook

Carol

Reservation Sales Manager