Case Study: Vista Cay achieves 71.6% call conversions and $93K in revenue with NAVIS

Vista Cay - Customer Case Study

Vista Cay, an Orlando property adjacent to the Convention Center, needed to diversify distribution away from heavy reliance on tour operators and group blocks and increase more profitable direct bookings. To improve reservations quality, create incremental outbound revenue, and boost conversion rates, Vista Cay partnered with Navis and deployed Navis Narrowcast sales performance technology alongside reservations training and process improvements.

Navis implemented Narrowcast, agent best-practice training, an outbound sales program, click-to-call integration, call monitoring with systematic reviews, guest-history interface, and an incentive program. As a result, outbound revenue rose 45% since the Navis partnership, average stay value increased 24% (translating to over $151,000 in revenue), and call conversions improved from 62.1% to 71.6%, bringing over $93,000 in revenue.

Vista Cay