Case Study: Wild Dunes Resort achieves $2M+ in outbound revenue and a culture shift with NAVIS

The Story of Lana Venter a New Career and Wild Success at Wild Dunes Resort

Wild Dunes Resort faced the challenge of turning its reservations team from order-takers into proactive sellers and needed better call tracking, outbound sales tools, and agent accountability. They implemented Navis call-center sales and call-tracking technology to standardize performance metrics, enable outbound calling, and drive a culture shift toward revenue generation.

Navis delivered its platform, sales training, and dedicated client-advocate support, helping Wild Dunes scale the team from four to 15 agents, boost conversions, and achieve measurable results — including $584,777 in outbound revenue in the first six months and $2,010,889 in outbound bookings year-to-date, surpassing a $1.5M goal. Navis’ solution increased agent productivity and accountability, enabled Wild Dunes to meet outbound targets, and supported leadership recognition for the call center manager.

Wild Dunes

Lana Venter

Call Center Manager