Case Study: Balboa Bay Resort achieves 13% RevPAR increase and 17% ADR growth with NAVIS Revenue Management

Balboa Bay Resort - Customer Case Study

Balboa Bay Resort is a 159-room, AAA 4‑Diamond waterfront luxury resort in Southern California that hired Navis for remote, interim Revenue Manager Professional Services when their revenue manager went on leave. They needed interim leadership and a stronger revenue-management culture with better collaboration across marketing, sales and the front desk to boost RevPAR (primarily via ADR), shift to more direct business and reduce OTA dependence, increase sell-outs and minimize no-shows without valid payment.

Navis led weekly revenue meetings, implemented a meeting‑agenda SOP, front‑office incentives and reservation checks, aligned group sales to rate strategy, used Navis Call Center Rollup and Nightly Lead Demand reports, added daily no‑show tracking and tightened deposit policies, and deployed Navis Reach for targeted marketing. Those actions produced clear results: $47,000 in increased no‑show revenue, a 13‑percentage‑point lift in RevPAR, a 17% ADR increase and a 231% jump in direct package room nights.

Balboa Bay Resort