Case Study: YMCA of Greater Rochester achieves stronger employee voice and transparency with NAVEX's EthicsPoint Incident Management

YMCA of Greater Rochester Provides a Voice to All Employees

The YMCA of Greater Rochester, a nonprofit with more than 3,000 employees across 17 branches, needed to formalize its reporting process to demonstrate transparency and ensure every staff member had a voice. After relying on a whistleblower policy, leadership sought a clear, accessible system to capture concerns consistently and reassure employees their reports would be heard.

They implemented NAVEX’s EthicsPoint Incident Management hotline—publicized during orientation and across branches—to collect anonymous or identified reports, route them automatically to reviewers, and enable two-way dialogue. Over a decade of use has given senior leaders better visibility into branch-level issues, allowed comparison of hotline data with engagement survey results, and, most importantly, made employees feel their concerns are taken seriously.

YMCA

Fernán Cepero

Chief Human Resources Officer & Chief Diversity Officer