Case Study: University Health achieves centralized, audit-ready policy and procedure management with NAVEX PolicyTech

UH Laboratory Improves Policy Management with Compliance Software

University Health, an academic medical center serving San Antonio, faced the challenge of managing hundreds of paper-based policies and procedures across its laboratory and hospital system while meeting strict safety and regulatory requirements. Without a centralized system, ensuring staff received, read and attested to the latest documents was time-consuming and made compliance difficult to track.

University Health implemented NAVEX PolicyTech to centralize more than 2,000 policies and procedures for 400+ users, providing a single repository for policies, inspection findings, surveys and news flashes. The system automates update notifications and attestation tracking, produces audit-ready reports used monthly for accountability, and enables public access for inspectors—resulting in streamlined approvals, clearer compliance oversight and improved readiness for audits and inspections.

University Health

Tomas Salazar

Laboratory Manager