Case Study: Town of North Kingstown achieves greater transparency and citizen trust with NAVEX's EthicsPoint

Town of North Kingstown - Customer Case Study

North Kingstown, RI—a mid-sized municipal government led by Town Manager Michael Embury—sought to increase civic transparency and give residents a safe, anonymous way to report concerns. After recommendations from a state auditor, the town needed a third‑party reporting system that would protect whistleblowers, provide reliable intake, and support accountability across government and schools.

The town implemented NAVEX Global’s EthicsPoint Hotline and Case Management, working with implementation services to customize workflows and reporting. The solution delivered confidential, anonymous intake, centralized case management and analytics with minimal administrative overhead, resulting in timely, structured responses and measurable gains in public trust and openness.

Town of North Kingstown

Michael Embury

Town Manager