Case Study: The Toledo Clinic achieves streamlined policy and incident management with NAVEX

The Toledo Clinic Improves Policy & Incident Management with Compliance Software

The Toledo Clinic, a 1,400-employee private multi‑specialty physician group in Toledo, needed better tools to manage policies and employee reports after discovering SharePoint could not meet their policy management needs. Compliance work relied on spreadsheets and disparate documents with no true hotline, making it difficult to track incidents, visualize trends, or enforce workflows.

The Clinic implemented NAVEX’s PolicyTech for centralized policy and attestation management and EthicsPoint for hotline and incident management, enabling automated workflows, clearer separation of HR and compliance cases, and easier visibility into outstanding actions. The combined solution improved follow‑up speed, strengthened data governance (prompting Active Directory improvements), and provided a consistent platform that laid the foundation for a more effective, adaptive compliance program.

Toledo Clinic

Drew Williamsen

Corporate Compliance Officer