Case Study: Texas Roadhouse achieves centralized, accurate employee incident reporting and time savings with NAVEX EthicsPoint

Texas Roadhouse Cooks Up a Hearty, Ethical Culture

Texas Roadhouse, a fast-growing restaurant chain known for its hand‑cut steaks and people‑first culture, needed a better way to capture and manage employee concerns. With 32,000 employees and a commitment to integrity and a fun work environment, the company outgrew its paper-based, in‑house hotline and sought a best‑in‑class reporting system to handle ethics, discrimination and safety issues more effectively.

Texas Roadhouse implemented NAVEX’s EthicsPoint incident-management and hotline solution, including a customized, multi‑lingual web intake and a trained call center that funnels reports into a centralized database. The result: more accurate, fact-based reporting, faster investigations and trend analysis, about 40% of reports submitted online, time savings equivalent to another full‑time employee, and improved ability to address issues before they escalate.

Texas Roadhouse

Patrick Sterling

Vice President of Human Resource