Case Study: Samaritan Health Services achieves streamlined compliance reporting and case management with NAVEX

Samaritan Health Services - Customer Case Study

Samaritan Health Services, a regional network of Oregon hospitals, physicians and senior care facilities serving about 5,000 employees, needed a better way to manage a growing volume of compliance concerns. Corporate Compliance Officer Colleen Fair found the existing third‑party hotline inadequate — it lacked web reporting and a case management system to track issues raised through face‑to‑face conversations and other non‑hotline channels.

Samaritan implemented NAVEX Global’s EthicsPoint solution, combining an anonymous hotline, web‑based incident reporting and a full case management workflow configured with implementation support. The system lowered costs, streamlined assignment and tracking of cases, and enabled targeted training and early issue resolution — strengthening compliance awareness and helping the organization better uphold its ethical standards for patients and staff.

Samaritan Health Services

Colleen Fair

Corporate Compliance Officer