Case Study: OpenMarket achieves centralized, scalable compliance—managing 254 mandates and 9,700 contractual obligations with NAVEX Keylight

OpenMarket - Customer Case Study

OpenMarket, a Seattle-based division of Amdocs and a global leader in mobile messaging used by four of the top 10 brands, faced growing pressure from enterprise customers to meet complex security and contractual requirements. The company had rapid growth and a startup mentality—relying on tribal knowledge and spreadsheets—while managing 173 contracts, 254 compliance mandates and more than 9,700 contract obligations, so it needed a scalable, auditable compliance approach to continue doing business with global enterprises.

OpenMarket selected Lockpath’s Keylight GRC platform and built a custom controls framework (based on NIST SP 800-53 plus ISO 27001) to create an OpenMarket Controls Catalog that maps mandates, standards and contract obligations to controls. The result: a single, auditable ISMS that streamlines documentation and reporting, increases customer trust, makes the security team more efficient (Keylight equivalent to ~2 FTEs) and turns compliance from a business risk into a competitive strength.

OpenMarket

Jeff Lowder

CISO and CPO