Case Study: North Kingstown Town Government builds trust and transparency with NAVEX EthicsPoint

North Kingstown Town Government builds anonymous citizen reporting for 13,000+ organizations with NAVEX

The North Kingstown Town Government sought to foster transparency and accountability by providing citizens a safe, anonymous way to report concerns. To meet this challenge, they selected the EthicsPoint hotline and case management system from vendor NAVEX.

By implementing the NAVEX solution, the town provided a confidential reporting resource that built significant citizen trust. The structured case management system required no administrative time from staff and allowed for comprehensive data analysis. The result was an open, transparent government that received positive feedback from its civic-minded population.