Case Study: NHS Supply Chain achieves streamlined, user‑centric compliance and automation with NAVEX One (NAVEX)

NHS Supply Chain Unifies User Experience and Engagement with NAVEX

NHS Supply Chain, the national distributor that sources and delivers products for NHS trusts across England and Wales, faced evolving business needs and a changing regulatory environment after launching a multi-year transformation in 2021. Their existing Quality Management System could not meet rising user expectations or future-proof compliance, so the organization sought a single, user-centric platform to increase engagement and streamline processes.

They implemented NAVEX One—consolidating whistleblowing & incident management, policy & procedure management, and disclosure management—with rapid support from NAVEX Professional Services. The digitized, automated platform delivered a streamlined user experience, stronger collaboration, faster quality and compliance workflows, positive user feedback, and richer insights and reporting for Audit & Risk oversight, driving a cultural shift toward holistic compliance.

NHS Supply Chain

Martin Fisher

Quality and Corporate Compliance Manager