Case Study: Navicent Health achieves ISO 9001:2015 certification and 80% fewer internal audit non-conformities with NAVEX PolicyTech

Navicent Health reduces internal audit non-conformities by 80% with NAVEX

Navicent Health, a healthcare system with 11,000 employees, faced a challenge in achieving ISO 9001:2015 certification due to decentralized policies without controls across its 12 entities. After being cited for document control issues with an internal SharePoint system, they needed to build a certified policy and procedure management system to standardize care and knowledge sharing. They turned to the vendor NAVEX and its PolicyTech solution to address this challenge.

NAVEX's PolicyTech solution provided the foundation for a new knowledge management ecosystem, enabling electronic workflows, automation, and standardized document control. This implementation resulted in an 80% reduction in internal audit non-conformities and a 51% reduction in DNV GL non-conformities. The system also saved approximately 40,000 delays in workflows and was instrumental in helping three Navicent hospitals become the first in the country to achieve ISO 9001:2015 certification within 15 weeks, significantly improving the safety and effectiveness of care.

Navicent Health